Refund and Returns Policy

Refund and Returns Policy

At ZaynaCraft, we strive to provide high-quality handmade Moroccan products. If you are not completely satisfied with your purchase, we’re here to help with our refund and returns policy.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Customers must provide a proof of purchase (order number or receipt).

To initiate a return, please contact us at [Your Contact Email] with your order details.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made or personalized orders.
• Items purchased on sale or clearance.
• Used or damaged products (unless they arrived defective).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-10 business days to your original payment method.
• Shipping costs are non-refundable (unless the return is due to our mistake or a defective product).

4. Exchanges

We replace items only if they are defective or damaged upon arrival. If you need an exchange, contact us immediately with photos of the issue.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service to ensure safe return delivery.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange for a replacement or refund.

7. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the order has already been processed.